At FeelFresh, we strive to provide you with the best possible shopping experience. Please read our Returns & Refund Policy carefully before placing your order.
1. Order Cancellation
Once an order has been placed, it cannot be cancelled. We kindly request customers to review all order details carefully before completing the purchase.
2. Refunds on Cancelled Orders
We do not offer refunds for cancelled orders or payments made after an order has been confirmed. Please ensure that your shipping address, contact details, and product selections are accurate before checkout.
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 24 hours of delivery with clear photos and order details. After verification, we will assist you with a replacement or store credit, depending on the situation.
4. Exchange Policy
Products may be exchanged within 30 days of purchase if they are unused, unopened, and returned in their original packaging and condition. Exchange shipping charges, if applicable, must be borne by the customer.
5. Non-Returnable Items
For hygiene and safety reasons, certain products are not eligible for return or exchange, including:
- Personalised or custom-made products
- Clearance or final sale items
- Opened or used skincare, wellness, or personal care products
Please check the product description page for specific return eligibility details.
6. Refund Processing
For approved returns, refunds will be processed within 14 business days after the returned item has been received and inspected. Refunds will be credited to the original payment method used during purchase.
Need Help?
If you have any questions regarding our Returns & Refund Policy, feel free to contact our customer support team. We are always happy to assist you.